孖單系統

什麼是孖單系統?

-當同一餐廳同時有兩個食客在附近地點落單,孖單系統就會自動組合兩張單,並分派給同一送餐拍檔。

-孖單只會在接單時自動生效或取餐前(前往餐廳時)再響機
*備註:如果您不想接單或車上已經沒有位置,可以選擇無視此孖單要求,但這會影響您的接單率

 

派送孖單

螢幕快照 2017-01-25 下午12.14.04

派送孖單流程(同時適用於情況1及2)

1) 已孖單:去餐廳途中

如己孖單,程底的左上方會顯示一個’2’字

,代表您有2單。

(您可隨時點擊以查看更多資訊。)

2) 點擊2字後

可如常按聯絡,致電餐廳或食客

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3) 取餐螢幕快照 2017-01-25 下午12.25.46

  1. i) 根據程式指示到達餐廳位置,按照柯打編號取餐。

 

  1. ii) 拎取了第一張單後,請在程式中拉取綠色的「開始行程」。

 

iii) 同時,拎取了第二張單後,亦請在程式中拉取綠色的「開始行程」。
iv) 在孖單情況下,請確保離開餐廳前取2份餐,便可以出發。

4) 已取餐後畫面3

i)此時,您會留意到程底的左上方會顯示一個’2’字,代表您有2單。
ii) 同時,在取餐後按‘2’字,會看到頁面中兩張單上的餐廳地址轉成了淺灰色

5) 交餐第一份螢幕快照 2017-01-25 下午12.35.40

  1. i) 當您正在前往第一位食客的途中,你可以根據導航的指示前往他的位置。

ii) 送達食物予第一個食客後,可以拉下程式中的紅色的「結束行程」,系統便會自動帶您進入第二張單。

6) 交餐第二份螢幕快照 2017-01-25 下午12.33.55

  1. i) 此時,你會發現程底的左上方會顯示一個’1’字,代表您還有1張單。

 

  1. ii) 同樣道理,你可以根據導航的指示前往第2位食客的指定位置。

 

iii) 送達食物予第二位食客後,可以拉下程式中的紅色的「結束行程」,代表已經完成兩張單。

*請謹記,必需在送達食物予一位食客的時候,才拉下一次紅色的「結束程式」。假若一次過拉了兩張單,或者忘記了拉第一張單,有關的食客容易對派送的安排產生誤會,並可能作出投訴,影響您的獎金金額。

Batching of orders

What is Batching of orders?

Batching of orders occur when two eaters are ordering in the same restaurant. These two orders will be batched together when a delivery partner is around.

Batching can occur before you arrive the restaurant, or the time you accepted a trip.

*Note: If you have no room for the second order, then you can choose not to accept the order(this will impact your Acceptance Rate).

Dispatching order

螢幕快照 2017-01-25 下午12.14.04

Steps of accept dispatching order

Step1: After accept, still picking up first request

Note the icon in the top-left now has a “2” to show that the delivery partner has two active orders. (You can click on this icon for more info.)

Step2: Clicking on the job count shows the two jobs.

 

You can contact or report issues for either job at any point in time.

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Step3: Complete the pickup螢幕快照 2017-01-25 下午12.25.46

i) The app will guide you to the restaurant where you will need to pick up two orders.

ii) Slide the green bar “Begin Trip” when you pick up the first order.

iii) Same here, slide the green bar “Begin Trip” when you pick up the second order.

iv) If you are batched, please make sure you pick up the both two orders.

Step4: The job menu will reflect that you’ve completed both pickup3

 

i)Note the icon in the top-left now has a “2” to show that the delivery partner has two active orders. (You can click on this icon for more info.)

ii) Meanwhile, restaurant’s address of those two orders will turn to grey colour.

Step5: Drop off the first order螢幕快照 2017-01-25 下午12.35.40

i) Use navigation in the app when you’re heading to the first Eater.

ii) Slide red bar once to finish the first order. Then the second order will be shown up.

Step6:  Drop off the second order螢幕快照 2017-01-25 下午12.33.55

i) Note the icon in the top-left now has a “1” left to show that the delivery partner is the last order. (You can click on this icon for more info.)

ii) Same here, use navigation in the app when you’re heading to the second Eater.

iii) Slide red bar once to finish the second order. You just finished two orders!

*Please note that you need to slide red bar once to finish the order.