我可以拒絕現金訂單嗎? Can I refuse to accept cash delivery?
如果顧客沒有足夠現金支付，該如何處理？What should I do if the customer doesn’t have enough cash to pay for the order?
You should report the underpayment issue in the Uber Driver app by selecting “Unable to collect cash record form*”. The customer will then be required to settle the payment by credit card afterwards.
*請於手機 app 內左上角按「幫助」》「行程」》「無法收取現金記錄表」填寫表格
*Fill in “Unable to Collect Cash Record Form” in driver app by selecting “HELP” 》 “Trip issues and Adjustment”
如果我沒有準備足夠找續，該如何處理？What if I don’t have enough change for the customer?
若情況不許可，請立即聯繫 Uber Eats 行程支援團隊，我們將聯絡並建議顧客以信用卡付款。
Delivery Partner should prepare enough changes before enabling cash payment function to prevent these situations.
If you found that you do not have enough changes while you are on the way, please break the bill before heading to the customer address.
If the situation doesn’t allow you to do so, you should contact On-Trip Support immediately. We will contact and suggest the customer to pay by credit card.
However, if the customer insists to pay in cash, you will have to go break the bill, then return to the customer address and give changes.
Therefore, we strongly recommend you to bring enough changes with you when you go online.
Besides, you can also report the underpayment issue in app by selecting ‘Unable to Collect Cash Record Form*’. The customer will then be required to settle the payment by credit card afterwards.
*Fill in “Unable to Collect Cash Record Form” in app by selecting “HELP” 》“Trip issues and Adjustment”
現金訂單有上限金額嗎？ Is there a cap amount for cash order?
Yes, to limit the amount of cash a Deliver Partner carries during delivery, customer will only be allowed to pay in cash on orders including delivery fee below HKD 220.