If the customer requested to change the drop-off location, please complete the trip according to the procedures below, or else your completion rate will be affected:
如果新地址與原來的送餐地址距離少於 500 米，請幫忙送遞訂單至新地址。完成送餐後請於程式內「幫助」的「顧客更改了送餐地址」頁面中簡單填寫資料。我們會為你更新該行程的送餐車資。
If the distance between the original and new address is less than 500m, please help to deliver the order to new address. After completing the order, please fill in the “The customer changed the delivery address” form via in-app ‘Help’, we will adjust the distance fee for you.
如果新地址與原來的送餐地址距離超過 500 米，請盡量幫忙送遞訂單至新地址，完成送餐後請於程式內「幫助」的「顧客更改了送餐地址」頁面中簡單填寫資料。我們會為你更新該行程的送餐車資。
If the distance between the original and the new address is more than 500m, please continue to deliver the order to the new address if possible. After completing the order, please fill in the “The customer changed the delivery address” form via in-app ‘Help’, we will adjust the distance fee for you.
If you are unable to deliver the order to the new address, please contact On-Trip Support and DO NOT cancel the order. After arriving the original address, [Complete] the trip in the App by following the unable to contact customer guidelines, and place the order in a safe place (e.g. reception/ lobby/ outside the apartment etc.), you will still be able to receive the trip fare.
If customer or building security / hotel staffs requests to change the drop-off location to security counter or other safe locations in the same building, please be sure to take a picture of where you left the food, inform customer of the order location, and keep the screenshots of your call/ conversation record. Fill in the *Unable to Contact Customer Record Form* after the order is completed, so as to protect your rights and ensure that the customer clearly knows where to pick-up his/ her order.