顧客要求更改交餐地點
Customer Request to Change Drop-off Location

程序指引
 Guideline
如果顧客要求更改送餐地點,請根據情況按照以下指引完成送餐程序,否則將會影響完成率:
If the customer requested to change the drop-off location, please complete the trip according to the procedures below, or else your completion rate will be affected:

如果新地址與原來的送餐地址距離少於 500 米,請幫忙送遞訂單至新地址。完成送餐後請於程式內「幫助」的「顧客更改了送餐地址」頁面中簡單填寫資料。我們會為你更新該行程的送餐車資。

If the distance between the original and new address is less than 500m, please help to deliver the order to new address. After completing the order, please fill in the “The customer changed the delivery address” form via in-app ‘Help’, we will adjust the distance fee for you.

如果新地址與原來的送餐地址距離超過 500 米,請盡量幫忙送遞訂單至新地址,完成送餐後請於程式內「幫助」的「顧客更改了送餐地址」頁面中簡單填寫資料。我們會為你更新該行程的送餐車資。

如閣下實在未能送遞訂單到新地址,請不要取消訂單,並聯絡行程支援團隊。在到達原來的地址後,按照未能聯絡顧客的送餐程序在程式內拉「完成」訂單及選擇「送達」,並將餐點放在安全的地方 (例如:接待處/大堂/單位門外)。請放心,你仍會收到此訂單的車資。謝謝。

If the distance between the original and the new address is more than 500m, please continue to deliver the order to the new address if possible.  After completing the order, please fill in the “The customer changed the delivery address” form via in-app ‘Help’, we will adjust the distance fee for you.

If you are unable to deliver the order to the new address, please contact On-Trip Support and DO NOT cancel the order. After arriving the original address, [Complete] the trip in the App by following the unable to contact customer guidelines, and place the order in a safe place (e.g. reception/ lobby/ outside the apartment etc.), you will still be able to receive the trip fare.

如果經聯絡後,因顧客或樓宇保安/酒店職員要求更改送餐地點而無法親手交餐,例如顧客要求放置餐點在保安處或其他安全位置等,請務必拍下食物放置地方的照片、告知食客食物放置的地方及保留通話或對話紀錄截圖,並於完成訂單後填寫*無法聯繫顧客紀錄表*,以保障送餐夥伴的權益及確保顧客清楚知道餐點的位置。

If customer or building security / hotel staffs requests to change the drop-off location to security counter or other safe locations in the same building, please be sure to take a picture of where you left the food, inform customer of the order location, and keep the screenshots of your call/ conversation record. Fill in the *Unable to Contact Customer Record Form*  after the order is completed, so as to protect your rights and ensure that the customer clearly knows where to pick-up his/ her order.