每週接單率 >= 80%
- 接受至少 80% 的訂單
每週完成率 >= 60%
- 完成至少 60% 獲派的訂單 (食客及餐廳如取消訂單將會影響你的每天完成率)
每週負評 <= 10%
- 完成每個訂單後，食客會將該次送遞評分為 “讚好” 或 “負評”, 你每週的負評率需維持在10%以下（計算方法：負評數/總完成單數)
- 如發現有欺詐行為，所有基本車資及獎金將被扣除, 永久凍結帳戶，並需負上法律責任
Uber may temporarily suspend your account if you receive complaints from customer.
Depends on situation, you will need to re-train or be permanently banned.
If your score is below 0.7, Uber will also suspend your account.
No confrontation with eater and restaurant.
Deliver the food as soon as possible
Please contact On-Trip Support if you encounter any problem during delivery
Protocols To Follow
Deliver food according to the customer note, DO NOT request customer to meet you curbside
Safety first, follow the traffic rules
Never deliver alcoholic beverages to anyone BELOW the age of 18 (check ID if uncertain)
Never deliver alcohol to an individual who is visibly INTOXICATED.
If customer is either under the age of 18 or visibly intoxicated, please withhold delivery and contact On-Trip Support.
Please make sure you:
Maintain a high level of hygiene.
Clean your delivery bag often.
Always charge your phone.
Wear proper casual attire.
If you encounter any problem that require instant support during delivery, please contact On-Trip Support.
In case you can’t locate the restaurant or customer.
In case you encounter any unexpected situation that forces you to postpone delivery.
Service Quality Standard
A delivery partner must comply with all service quality standard to receive incentives.
We will adjust the standard accordingly to make sure they are fair and equitable.
Weekly Acceptance Rate >= 80%
- Accept at least 80% of the dispatched orders
- You should accept as many dispatched orders as possible. If you are not ready to deliver or need a break, please go offline
Weekly Completion Rate >= 60%
- Complete at least 60% of the dispatched orders (it will affect your completion rate if customers or restaurants cancel the order)
- Pick up and deliver on time to avoid cancellation
Weekly Thumbs-Down <= 10%
- Customers will rate the delivery experience with “thumbs-up” or “thumbs-down” after each completed order, you should have less than 10% “thumbs-down” of all the completed orders in a week
- You should comply with our service quality standards and try your best to deliver the best customer experience
Reasonable Delivery Time
- After accepting a dispatched order, you should carefully plan your route, pick up and deliver food to customer as soon as possible
- If a driver partner is found to detour, delay delivery, or his/her delivery time continues to be lower than the estimated delivery time, it may result in incentives deduction, or account suspension.
No Major Customer Complaint
- We attach great importance to our service quality. If any major complaint received from the customer or reported misconduct (e.g. involve in a fight, abuse etc.) verified to be true, it will result in deduction of all incentives
No Fraud Conduct
- We have ZERO TOLERANCE towards fraud conduct: gaming and system etc.
- Fraud will result in deduction of incentives, account suspension and legal consequences