行程問題 On-Trip Issues

如果在送遞過程中遇到以下問題，請按照說明進行下一步
If you encounter any problems as stated below during delivery, please follow the instructions to proceed to the next step

取餐問題
Pick Up Issue

餐點售罄
Run out of an item

訂單餐點數量太多 － 多人取餐功能
Large Order – Multi Courier Dispatch Delivery

到達餐廳但訂單未準備好
Food is not ready when I arrived at the restaurant

餐點已被其他送餐夥伴領取
Order already picked up by another delivery partner

孖單行程指引
Batched order handling process

送餐問題
Drop Off Issue

未能聯絡顧客
Unable to contact customer

顧客要求更改交餐地點
Customer request to change drop-off location

步兵交通費補貼
Walker transportation reimbursement

餐點放在門前
Leave Order at the Door

酒精飲品送遞指引
Alcohol delivery guideline